Refund Policy

At CT Academy, we are committed to providing high-quality training and development programs to our valued participants. We understand that circumstances may arise that require a refund of fees paid for our courses. This Refund Policy outlines the terms and conditions under which refunds will be processed.
Refund Eligibility:

• Course Cancellation: If CT Academy cancels a training program, participants will be entitled to a full refund of the course fee.
• Participant Cancellation: If a participant wishes to cancel their enrollment in a course, the refund amount will be determined based on the cancellation date:
• Cancellation more than 14 days before the course start date: Full refund minus a nominal administrative fee.
• Cancellation 7-14 days before the course start date: 50% refund of the course fee.
• Cancellation less than 7 days before the course start date: No refund will be provided.
  Refund Process:
• Participants requesting a refund must submit a written request to our Accounts/Finance team via email at accounts@ctglobal.my.
• The refund request must include the participant’s full name, course title, course date, and a brief reason for the cancellation.
• Refunds will be processed within 14 business days of receiving a valid refund request.
  Refund Payment:
• Refunds will be issued using the same method of payment used for the original transaction.
• In cases where payment was made via credit card, the refund will be processed to the same credit card account. Please allow for the standard processing time of the card issuer.
• If payment was made through bank transfer or other methods, participants will need to provide necessary details for the refund to be processed.
  Non-Attendance:
• Participants who do not attend the course without providing prior notice will not be eligible for a refund.
  Course Rescheduling:
• Participants who wish to reschedule their enrollment for a different course date must do so within the parameters of the cancellation policy. Rescheduling is subject to availability.

Exceptional Circumstances:

• In cases of medical emergencies or other exceptional circumstances, participants may contact our Customer Support team to discuss possible exceptions to the refund policy.
  Policy Updates:
• CT Academy reserves the right to modify or update this Refund Policy at any time. Participants will be subject to the policy in effect at the time of their cancellation or refund request.

Privacy Policy

At CT Academy, we are committed to safeguarding clients’ privacy and ensuring the protection of their personal information. This Privacy Policy outlines how we collect, use, disclose, and store customer’s data when they interact with our training and development services. By using our website and services, customers consent to the practices described in this policy.
Data Collection:

• Information Client Provide: We collect personal information when customers register for courses, make inquiries, or interact with our website. This may include their name, contact details, payment information, and any additional information they provide voluntarily.
• Automatically Collected Information: We may gather non-personal information such as IP addresses, browser types, and usage patterns when customers visit our website.
  Data Usage:
• We use the collected information to provide clients with the requested services, process payments, and communicate with them about courses, events, and promotions.
• Customers information may also be used for internal purposes such as improving our services, analyzing trends, and enhancing user experiences.
  Data Sharing:
• We do not sell, rent, or share client’s personal information with third parties for marketing purposes.
• We may share customers’ information with trusted service providers who assist us in delivering our services, such as payment processors and IT support.
• We may disclose client’s information if required by law or to protect our rights, privacy, safety, or property, as well as the safety of our users and the public.
  Data Protection:
• We implement security measures to protect client’s personal information from unauthorized access, alteration, disclosure, or destruction.
• While we strive to protect client’s data, please understand that no method of data transmission over the internet or electronic storage is 100% secure.
  Customer Rights:
• Customers have the right to access, correct, or delete their personal information. They can do this by contacting us at enquiry@ctglobal.my.
• Customers have the right to opt out of receiving promotional communications from us. They can do this by following the unsubscribe instructions in the email or by contacting us.
  Cookies:
• Our website may use cookies to enhance clients’ browsing experience. They can adjust their browser settings to refuse cookies, but this may limit their ability to use certain features.
  International Data Transfers:
• Customers’ personal information may be transferred to and stored in countries outside their own. We will ensure adequate safeguards are in place to protect their data during such transfers.
  Children’s Privacy:
• Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
  Policy Updates:
• We may update this Privacy Policy to reflect changes in our practices. We will notify customers of any material changes by posting the revised policy on our website.